Ch. 13 & 14 vocab

1. tact -a keen sense of what to say or do to avoid giving offense; skill in dealing with difficult or delicate situations
2. empathize -to experience empathy
3. etiquette -conventional requirements as to social behavior; proprieties of conduct as established in any class or community or for any occasion.
4. conflict resolution -a problem-soling strategy for settling disputes
5. diversity -Variety
6. stereotype -a simplified and standardized conception or image invested with special meaning and held in common by members of a group
7. self-directed -Responsible for choosing one's own mrthods for reaching a goal
8. cross-functional team -a group of people from two or more departments or areas of expertise who work together toward a common business goal
9. functional team -agroup of people from one company department or area of expertise who work together toward a common business goal
10. team planning -a process that involves setting goals, assigning roles, and communicating regularly
11. facilitator -a leader who helps a team work more smoothly by coordinating its tasks
12. total quality management (TQM) -a theory of management that carefully coordinates company efforts to achieve customer satifaction and continuous product improvement; also called "Commitment to Quality"
13. leadership style -how a person behaves when he or she is in charge of other people
14. parliamentary procedure -strict rules of order for conducting a meeting